Frequently asked questions
Return Policy & Freshness Guarantee
At Jerome Florists, each arrangement is handcrafted using fresh, seasonal flowers and made to order. Due to the perishable and custom nature of our products, we do not accept traditional returns.
Reporting an Issue
If there is any issue with your order, you must contact us within 24 hours of delivery.
Please reach out to us using one of the following methods:
- Phone: (212) 289-1677
- Email: support@thld.shop
To help us resolve your request as quickly as possible, please include:
- Your order number
- The recipient’s name
- A clear photo of the arrangement
Resolution Options
If your order does not meet our quality standards, we will review your request and may offer one of the following resolutions:
- A replacement arrangement
- A partial or full refund
All resolutions are determined on a case-by-case basis.
Refunds
Approved refunds will be issued to the original form of payment within 3–5 business days after confirmation. There is no cost to the customer in regards to the refund.
Non-Returnable Items
Because our floral arrangements are perishable and custom-made:
- Products cannot be returned once delivered
- Requests made after 24 hours of delivery may not be eligible for resolution
Order Accuracy
Customers are responsible for ensuring that all delivery details provided at checkout are correct. We are not responsible for issues resulting from incorrect or incomplete delivery information.
Delivery Conditions
We are not responsible for product condition issues resulting from:
- Incorrect delivery addresses
- Recipient unavailability
- Delays caused by circumstances outside our control (including weather or building access issues)
Our Commitment
We stand behind the quality of our work and are committed to ensuring every customer has a positive experience. If there is ever a concern, we encourage you to contact us promptly so we can make it right.
Jerome Florists has proudly served the community for over 97 years, and your satisfaction remains our highest priority.
We are located on the south east corner of 96th street and Madison Avenue in New York City. We are only a minute or two walk from Mt. Sinai Hospital in Carnegie Hill.
Please call us at 212-289-1677 or email us at jeromeflorists@gmail.com
While we offer a wide variety of arrangements to choose from, we are also happy to offer custom creations as well. Please call or email with your specific needs or request.
Didn’t find what you were looking for?
If you have browsed our collection offerings and still can’t find the exact right price, please use the form below to describe exactly what you are looking for and we will get back to you shortly.
Contact Jerome Florists | NYC Flower Delivery & Custom Flowers
Contact Jerome Florists
Visit or contact Jerome Florists for custom bouquets, fresh floral arrangements, plants, sympathy flowers, wedding flowers, event flowers, and local NYC flower delivery.
Family operated since 1929, Jerome Florists creates thoughtful, custom floral designs from our Madison Avenue flower shop near 96th Street in New York City.
Call the shop
Phone: 212-289-1677
For urgent same-day orders, custom arrangements, event requests, or delivery questions, please call the shop directly.
Visit us
Location: 96th Street and Madison Avenue, New York, NY
We are located on the southeast corner of 96th Street and Madison Avenue, a short walk from Mount Sinai Hospital in Carnegie Hill.
Local NYC flower delivery
Jerome Florists offers local delivery for fresh flowers, bouquets, orchids, plants, sympathy arrangements, birthday flowers, anniversary flowers, thank-you gifts, and custom floral designs across select NYC delivery areas.
Same-day local delivery: Available in select NYC areas on orders placed before 3 PM. Delivery availability may vary by arrangement and destination.
Custom arrangements, weddings, and events
For custom creations, please include the occasion, preferred colors, budget, delivery or pickup details, and the date you need the arrangement.
For weddings, private dinners, corporate events, memorials, and larger floral requests, please include your event date, venue or delivery location, color palette, guest count, and budget range.
Helpful local flower delivery pages
We could name our next arrangement after you!
Please use the flies above to tell us about the custom creation you have in mind. If we thinks its a hit we could even put it on the site with your chosen name! Floral bragging rights received!
